terms & conditions
HorseDrawn • Terms & Conditions
Terms and Conditions
By using you agree to be bound by these terms and conditions.
This tells you the terms and conditions on which we supply any of our Products to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these terms and conditions and should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. We reserve the right to update our terms and conditions from time to time.
1. Pricing and Availability
All prices are stated in British pounds. Currency conversion rates may fluctuate, so please check the current conversion rate and the price in your local currenty before ordering. Please note you are responsible for complying with local tax laws. HorseDrawn.co.uk/RuthBuchanan reserve the right to change Product prices and information without prior notice.
All Products are subject to availability. If a Product is temporarily out of stock please use the form on the contact page to get in touch and we will notify you as soon as it is available. Alternatively keep checking the website.
By placing an order through www.horsedrawn.co.uk, you represent and warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
(c) are the holder of a valid debit/credit card;
HorseDrawn.co.uk uses Stripe or PayPal to process payments. These secure merchants are independent and will never disclose your payment details to us.
4. Your contract with us
After placing an order, you will receive an e-mail acknowledging your payment. Please note this does not mean that your order has been accepted but acts as an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
5. Product information
HorseDrawn has made every endeavour to ensure that photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer’s monitor settings.
HorseDrawn aims to deliver all mainland UK orders within 5 working days using Royal Mail’s postal service. Some products, such as our prints, will not fit through a standard letterbox so it is likely that if you are not in to receive the items in person Royal Mail will leave a card explaining how to rearrange delivery. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on using the form on the contact page
Please note that any import duties and taxes are your responsibility.
7. Risk and Ownership
The Products will be at your risk from the time of delivery.
Legal ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.
8. Our Refunds Policy
We really hope you love your HorseDrawn products. If you are not entirely happy please notify us. You must return your unwanted Products for a refund within 14 working days from the day you received the Products. The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
9. Damaged Products
All our Products are quality checked before they are posted but if, in the unlikely instance, you do receive faulty Products please contact us within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive and photograph any damage to the unopened package as well as the product. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us:
(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or
(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange.
We will refund the any reasonable costs you incur in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.
Personal information supplied to us is confidential and will never be made available to a third party. We use Wix Payments and PayPal to process payments. These secure merchants are independent and will never disclose your payment details to us.
This website is copyright of Ruth Buchanan – ©RuthBuchanan 2019. All website content and images are copyright of Ruth Buchanan - ©RuthBuchanan. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
– You may print or download for your personal and non-commercial use only (this does not including reproducing an image in anyway or using it to
– You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any Products, services or information available through this website meet your specific requirements. This website contains material which is owned by us. Reproduction is prohibited other than in accordance with the copyright notice (see part 11), which forms part of these terms and conditions.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
13. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notices All notices given by you to us must be given to HorseDrawn via the contact form. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Written Communications clause above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such email was sent to the specified e-mail address of the addressee.
14. Consumer Rights
As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new”, packaged in a saleable condition, at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.
15. Entire Agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
16. Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the nonexclusive jurisdiction of the courts of England and Wales.
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