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Privacy

HorseDrawn • Policy Statements 

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

1. Collection Of Information

• We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

• If you choose to communicate with us (for example, through the contacts form, email, telephone, SMS, or social media) we will record the fact that you have contacted us and may retain the content of your communication, together with your contact details and our responses.

• We collect information about your visits to and use of the Platform, such as information about the device and browser you are using, your IP address and location, your identifier for advertisers (IDFA), the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Platform. Please see the cookies section of this Privacy Policy for further information on the purposes for which we collect and use this information.

 

• Your information is never shared or sold to any third party companies or organisations.

 

• We do not collect or store any debit or credit card details on our servers - all payments are made by redirecting you to your chosen payment processor where they are responsible for taking payment. No payment details are passed back to us other than "success" or "failure".

 

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Platform is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.

 

Social Media and User Generated Content

Some of our Platforms allow users to submit their own content. Please remember that any content submitted to one of our Platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these Platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.

2. Consent

• When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

• If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If you plan to submit someone else’s Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.

•By using this site, you represent that you are at least the age of majority in country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.

• If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting using the form on the contact page, or by unsubscribing from our mailing list.

 

3. Protecting your personal information

The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. You have the right at any time to ask for details of any of your information that we hold, and you can request that this information is deleted at any time.

 

By subscribing to this website you are giving expressed permission for us to send you newsletters, offers and marketing emails. Any newsletters, marketing or other emails that you have subscribed to will carry an unsubscribe link. You can unsubscribe at any time.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us through the form on the contact page or by unsubscribing from our mailing list.

 

4. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

5. WIX.com

Our retail store is hosted on WIX.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WIX data storage, databases and the general WIX application including WIX APP. 

Please read the WIX Privacy Policy for further information.

 

6. Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers (see point 8).

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

7. Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

8. Payment Processing

i) PayPal Transactions

Please note that all PayPal transactions are subject to the PayPal Privacy Policy which can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full. Please ensure that you are happy with the terms of the PayPal Privacy Policy if you wish to use PayPal to complete any transactions through the Platform.

ii) Stripe Payment Gateway

If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Please note that all Stripe transactions are subject to the Stripe Privacy Policy. You can access their privacy policy via the following link: https://stripe.com/gb/privacy Please ensure that you are happy with the terms of the Stripe Privacy Policy if you wish to use Stripe to complete any transactions through the Platform (any credit/debit payment not processed through PayPal).

 

9. Cookies

A cookie is a small text string which is an anonymous unique identifier that is sent to your browser from our servers and stored on your computer's hard drive. When you first visit our website a session cookie is set which is read back on subsequent pages and is used to identify your shopping cart and whether you are logged in. Other cookies are used by analytics, such as Google, so that we can view, analyse and improve our sites performance in searches.  Our cookies are used for the sole purpose of improving the performance of our website for you.

You can configure your browser to accept all cookies, reject all cookies or notify you when a cookie is set. If you reject all cookies, you will not be able to use our services or products that require you to "log in" and you will not be able to add items to the shopping basket - without cookies you always appear to the website a first-time visitor.

We use our own cookies for a number of purposes, including to:
Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
Keep track of shopping cart contents while you are using the the website.

Cookies are not shared with any third-parties.

 

Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate

 

Google Analytics: If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On.

10. Distribution Of Information

We may share information with Governmental Agencies, Police or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

11. Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

12. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Contact Information

If you have any questions, concerns, or comments about our privacy policy please contact us via the form on the contact page on this website.

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